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StanChart PB launches instant messaging service

StanChart PB launches instant messaging service

Standard Chartered is about to enrich the digital banking experience for its private and priority banking clients.

The wealth manager is introducing instant messaging to enhance how clients and relationship managers (RMs) interact and share information.

The new feature, StanChart said, will enable clients to discuss investment-related information on-the-go, as well as do video and voice calls with RMs and invite additional investment advisors or specialists as needed.

In addition, there is also a real-time file sharing feature for the bank’s investment publications and outlook notes, with insights customised to a client’s portfolio.

The new tools will be rolled out via the bank’s mobile application, Click2RM. It will be made available to private banking clients in Singapore, Hong Kong and the UK in the first quarter of 2019.

Priority banking clients in the UAE and Hong Kong will gain access to the information from early 2019 and additional markets will follow.

Currently, close to 40% of StanChat’s private banking clients and almost half of its priority banking clients are managing their investment needs via mobile. This number is expected to increase with these new features, the emerging markets-focused lender said.

In September, DBS Bank launched its new service allowing wealthy clients to use their existing instant messaging platforms such as WhatsApp and WeChat to access wealth services and interact with RMs.

This comes after UBS Wealth Management announced plans to record WhatsApp and WeChat conversations between its Asian clients and their advisors.

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